Refund Policy
We want you to be happy with Emberwell. How a refund works depends on where you bought your subscription.
Bought on our website
Web orders are processed by our online reseller Paddle.com, the Merchant of Record. If you are not satisfied, you can request a full refund within 30 days of your first payment or of any renewal payment. No questions asked. To request one, email support@getemberwell.app from the address you purchased with, or contact Paddle through paddle.net or the link in your receipt. Refunds go back to the original payment method, usually within 5–10 business days.
Bought in the Android app (Google Play)
Google Play processes these payments. You can request a refund from Google within 48 hours of the purchase at play.google.com/store/account/orderhistory. After that, email us at support@getemberwell.app: we apply the same 30-day window and can issue the refund through Google Play.
Bought in the iOS app (App Store)
Apple processes these payments and decides refunds under its own policy. Request a refund at reportaproblem.apple.com. We cannot issue App Store refunds ourselves.
Cancelling vs refunding
Cancelling stops future renewals. You keep access until the end of the period you already paid for, and it does not by itself refund the current period. See how to cancel.
Your legal rights
If the law where you live gives you a right of withdrawal or a refund, for example as a consumer in the EU or UK, that right applies in addition to this policy.